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  • What is your return policy?
    60 Day Money Back Guarantee. VIBE Relax stands behind the quality of the products. But understand things don’t always work out. We will gladly accept any merchandise that has been unworn, unwashed and with all tags still attached within 60 days of order ship date for a full refund. Please complete the Return Authorization Form to pack and return all items to VIBE Relax. This refund will be processed within 30 days from the time we receive your returned product. You will have to pay shipping one way.If you need to review your return or have any specific questions please Contact Us.
  • Refund Procedure
    60 Day Money Back Guarantee. VIBE Relax stands behind the quality of the products. But understand things don’t always work out. We will gladly accept any merchandise that has been unworn, unwashed and with all tags still attached within 60 days of order ship date for a full refund. Please complete the Return Authorization Form to pack and return all items to VIBE Relax. This refund will be processed within 30 days from the time we receive your returned product. You will have to pay shipping one way. If you need to review your return or have any specific questions please Contact Us.
  • Replacement Procedure
    This warranty service is available for all customers of Vibe Relax. To request a replacement, purchaser must register the product and provide proof of purchase - Warranty Registration. Products purchased at vibemassagepillow.com are automatically registered at the time of purchase. If your purchase was registered and there was a problem with pillow. Please fill out the Replacement form. For replacement we provide: - in case of malfunction of the mechanism - replacement of the mechanism - in case of broken zipper - replacement of the pillow case
  • How do I get a warranty replacement?
    This warranty service is available for all customers of Vibe Relax.To request a replacement, purchaser must register the product and provide proof of purchase - Warranty Registration. Products purchased at vibemassagepillow.com are automatically registered at the time of purchase. If your purchase was registered and there was a problem with pillow. Please fill out the Replacement form. For replacement we provide:- in case of malfunction of the mechanism - replacement of the mechanism- in case of broken zipper - replacement of the pillow case
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